Refund Policy

This Refund Policy explains how refunds and cancellations work for paid subscriptions to the Xchanger API and dashboard (collectively, the “Service”), operated by Mango Labs LTDA (“Mango Labs”, “we”, “us”, or “our”). It supplements our Terms of Service.

Our payment provider

Payments for the Service are processed by Paddle, which acts as the Merchant of Record for all orders. This means Paddle handles the transaction, invoicing, and any applicable taxes on our behalf. Refunds are issued through Paddle to your original payment method.

30-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 30 days of your initial purchase. This guarantee applies to your first payment for a new subscription. To request a refund, contact us using the details below, or reach Paddle directly through the receipt they emailed you.

Subscription renewals

Paid plans renew automatically at the end of each billing period. Renewal charges are generally non-refundable. You can cancel at any time from your dashboard or by contacting us; cancellation stops future renewals but does not retroactively refund a period that has already begun. To avoid being charged for the next period, cancel before your renewal date.

Cancellations

When you cancel a paid plan, you keep access to its features until the end of the billing period you have already paid for. After that, your account reverts to the free plan and its usage limits. No partial refunds are provided for the unused portion of a billing period, except where required by law.

Exceptions and discretion

We may decline refund requests in cases of apparent abuse — for example, excessive API usage during the refund window followed by a refund request, or repeated purchase-and-refund cycles. Nothing in this policy limits any statutory rights you may have under the consumer-protection laws of your jurisdiction, which continue to apply.

How to request a refund

To request a refund or cancel your subscription, contact us at [email protected] with the email address associated with your account and, where possible, the Paddle order or receipt number. We aim to respond to refund requests within a few business days.

Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.

Contact us

The Service is operated by Mango Labs LTDA, enrolled under CNPJ 39.718.566/0001-99, with its registered office at R. São João Evangelista, 656, Belo Horizonte – MG, 30330-140, Brazil.

If you have questions about this Refund Policy, contact us at [email protected].