Refund Policy

This Refund Policy explains how refunds and cancellations work for paid subscriptions to the Xchanger API and dashboard (collectively, the “Service”), operated by Mango Labs LTDA (“Mango Labs”, “we”, “us”, or “our”). It supplements our Terms of Service.

Our payment provider

Our order process is conducted by our online reseller Paddle.com, which acts as the Merchant of Record for all orders. This means Paddle handles the transaction, invoicing, and any applicable taxes on our behalf. Refunds are issued through Paddle to your original payment method, typically within 5–10 business days of approval.

30-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 30 days of your initial purchase. This guarantee applies to your first payment for a new subscription. See “How to request a refund” below.

Subscription renewals

Paid plans renew automatically at the end of each billing period. If a renewal charge was unexpected, you may request a full refund of that renewal within 14 days of the charge. To avoid being charged for the next period, cancel before your renewal date.

Cancellations

You can cancel a paid plan at any time from the Billing page of your dashboard (“Manage subscription”), which opens Paddle’s self-service portal, or by contacting us. When you cancel, you keep access to its features until the end of the billing period you have already paid for. After that, your account reverts to the free plan and its usage limits. No partial refunds are provided for the unused portion of a billing period, except where required by law.

Exceptions and discretion

We may decline refund requests in cases of apparent abuse — for example, excessive API usage during the refund window followed by a refund request, or repeated purchase-and-refund cycles. Nothing in this policy limits any statutory rights you may have under the consumer-protection laws of your jurisdiction, which continue to apply.

How to request a refund

You can request a refund directly from Paddle at paddle.net (look up your order and choose “Request a refund”), or contact us at hello@xchangerapi.com from the email address associated with your account, including the Paddle order or receipt number where possible, and we will arrange it with Paddle. We aim to respond to refund requests within a few business days.

Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.

Contact us

The Service is operated by Mango Labs LTDA, enrolled under CNPJ 39.718.566/0001-99, with its registered office at R. São João Evangelista, 656, Belo Horizonte – MG, 30330-140, Brazil.

If you have questions about this Refund Policy, contact us at hello@xchangerapi.com.